Our specialist team strive to provide excellent customer service and attention to detail throughout the process of creating your perfect piece of jewellery. We put the 4Cs at the forefront of every piece we create - ensuring that your new piece of jewellery sparkles and shines for years to come.
We strive to make your purchase hassle-free. Our friendly jewellery experts are on hold to educate and help you choose an exquisite pieces of jewellery. Take a look at some of FAQ's by our customers. If you need help, send us an email on [email protected] or call us on 0121 236 5799
Just call us on 0121 236 5799 or email us at[email protected] and our team will be able to help with any questions.
Yes if you contact our store based in the Birmingham Jewellery Quarter on [email protected] or 0121 236 5799 to let them know which designs you were interested in and they can make an appointment for you.
You can pop in to store without an appointment but if there is a particular ring you would like to look at then it is best to contact the team to double check they have it in store, on [email protected].
We are based in The Birmingham Jewellery Quarter at 35 Warstone lane, Hockley, B18 6JQ. Click here to view on a map.
Yes, the Jewellery Quarter is easily accessible form the town centre. The trams and the trains stop at the Jewellery Quarter Station which is only a 5 minute walk from the store. To drive or take a taxi takes only about 5mins from the centre.
Our store is open Monday-Saturday 10.00am - 05.00pm and Sundays 10:30am - 03:30pm.
You can use our chart to find your finger size by using an existing ring here. Our designs come with complimentary re-size (excluding full wedding/eternity rings) so that if you are slightly unsure or are buying for of someone else than don’t worry.
If your ring was brought from us then we can re-size most designs by a few sizes either way which costs £25 and takes approx a week. Some designs which are set all the way around like full eternity rings cannot be resized.
Yes, you can add engraving to your order when adding the ring to your basket, if you have a query about what may fit in a specific ring please get in touch on [email protected]. This will mean that the order is bespoke so will then be non-refundable.
Our rings are made for the centre diamond you have chosen so we only sell them set with the centre diamond.
We make bespoke rings that aren’t on the website so send us a picture across to [email protected].
Yes the stock we have in store is not listed online so get in touch on [email protected] and we can check for you.
Our designs take approximately 3-4 weeks on order, if you need the item sooner than this please contact us to see if we can meet your required date.
Get in touch with us on [email protected] or 0121 236 5799 and we will do our best to meet your date.
We have a selection of rings and jewellery in stock which can be purchased to take away on the day. If it is a specific design from our website just let us know on [email protected] and we will check for you.
Yes we are a member of Stop Blood Diamonds and all of our diamond suppliers have to be a member of the Kimberly Process which was set up to help eradicate the illegal diamond trade. For more information click here
Yes we have a few different certifications available so you can choose which you would like to go for. We have more information on this here.
Yes, we have a selection of finance options, more information on this here
We take LMG cards instore but not online, if you are replacing an item using LMG card then get in touch on [email protected] or 0121 236 5799 and we will provide you with a quote.
Yes, contact us and let us know what you are looking for and we will suggest ways of meeting the required budget.
Yes, if you would like to leave a deposit just give us a call on 0121 236 5799 and we will arrange this for you.
We can do this over the phone for you, just call us on 0121 236 5799.
Yes, you can select this at the checkout but if you have any questions just contact us [email protected].
This depends on the design, so it varies from 3-6 weeks. If you need it sooner then let us know and we will check to see what we have in stock for you on [email protected] or 0121 236 5799
Yes let us know and we can arrange this for you.
In the UK our parcels are delivered by Royal Mail Special Delivery which is next day between 9am-1pm. For international customers we ship using Royal Mail international / FedEx.
Yes all items are fully insured during delivery.
Yes nothing on the parcel states the contents or the shop name, we simply put our street address as the sender.
Yes contact us and we can arrange this for you on [email protected].
Yes but this will need to be arranged with us beforehand, no goods can be released unless this has been arranged prior to collection.
Our system requires us to post to the billing address for fraud check purposes if you are unable to do this then contact us on [email protected].
Yes we use Fedex to deliver abroad, this service adds a nominal charge.
Yes customers from outside the UK or with a BFPO address can claim a VAT refund.
Yes, just have the design code you would like and specifications to hand and give us a call on [email protected].
We offer a 30 day money back guarantee on all our items online so you have the option to exchange for a different design or a full refund. Items viewed instore can be exchanged or issued a credit note to the same value.
Visit our returns page for information about how to return an item to us.
We provide you with 12 months manufacturing warranty however this does not include damage to the ring or general wear and tear. If you would like some more information please contact us on [email protected].
Get in touch with us as soon as you can and we can arrange this for you.
We offer a re-polishing and cleaning service the charge for this is £25 per ring, it will include checking the settings of any diamonds and re-applying finishes on wedding bands etc. If your items are white gold then they will also be re-plated after polishing. This service takes approximately 1 week.
We offer one complimentary re-size with our rings (excluding full diamond set wedding/eternity rings) after this the charge is £35 and will take approx. 1 week to be done. If you have had your rings engraved then there may be a charge to re-do this if it is worn away during the re-sizing process.
We offer all our customers to upgrade their diamond. You would need you to contact the store and provide a copy of your original receipt and certification and they will give you a quote for a new diamond. In order for us to process an upgrade the new total must be a minimum of £1000 more than the original purchase.
